Back To Home Page Managed Technology Services Questionnaire

14Nine provide individual or integrated managed technology services (SOC, NOC, DOC, WOC, V-VOC) that can meet your specific enterprise requirements. We provide an enhanced productivity and efficiency model for all clients irrespective of their size, by providing comprehensive managed technology services. Our troubleshooting and incident root cause analysis (RCA) methodology is quick, efficient and unique.

14Nine is looking forward to work with you on your network operational needs. Our questionnaire below is an initial requirement document that can provide us a complete and accurate picture of your environment. Your detailed response will allow us to provide you with the most accurate and optimal solution to your needs.

.
1. COMPANY INFORMATION
2. SITE-USER INFORMATION
3. TYPES OF MANAGED TECHNOLOGY SERVICES NEEDED
MSS :
MNS :
MDS :
MWS :
MVVS :
4. SERVICE FEATURES
Basic Advanced
Asset Mgmt Asset Mgmt
LOG Mgmt LOG Mgmt
Ticketing System Ticketing System
X Change Mgmt
X Config Mgmt
X Repoting Portal
ITSwitchers NMS Client NMS
Tier 1/2 Support Tier 1/2/3
5. MANAGED SECURITY SERVICES (MSS)

Managed Security Services covers all Cyber Security Devices

Compliance :
Vulnerability Assessment :
Risk Assessment :
Incidence Resp :
Patch Mgmt :
Forensics :
Threat Management & Reporting :
Identity & Access Mgmt :
Penetration Testing :
6. MANAGED NETWORK SERVICES (NOC)

NOC Services covers all Network devices ONLY

Event Mgmt :
Fault Mgmt :
Perf Mgmt :
Incidence Resp :
Netwrok Util :
Other :
7. MANAGED DATACENTER SERVICES (DOC)

DOC Services covers all Data Center devices ONLY

Event Mgmt :
Fault Mgmt :
Perf Mgmt :
Incidence Resp :
Netwrok Util :
Other :
8. MANAGED WIRELESS SERVICES (WOC)

WOC Services covers all wireless devices (Controllers and Access points)

Event Mgmt :
Fault Mgmt :
Perf Mgmt :
Incidence Resp :
Netwrok Util :
Other :
9. MANAGED VOICE-VIDEO SERVICES (V-VOC)

V-VOC Services covers all Collaboration devices (Voice, Video and IP Phones)

Event Mgmt :
Fault Mgmt :
Incidence Resp :
Other :
10. TOPOLOGY INFORMATION

Please provide diagrams of all sites (HQ, Campus Office, Large/Medium Offices etc.) and all Data Center Topologies.

11. NETWORK MONITORING SYSTEM (NMS) INFORMATION
12. CYBER SECURITY DEVICE INFORMATION
13. NETWORK DEVICE INFORMATION
14. DATA CENTER DEVICE INFORMATION
15. WIRELESS DEVICE INFORMATION
16. VOICE-VIDEO DEVICE INFORMATION
17. SUPPORT INFORMATION
18. TIMELINES & GENERAL QUESTIONS

1. What is your timeline for Signing a Managed Technology Services Agreement:

2. Who are the stakeholders to this project within your company?